Author: Ishon Jones

  • De-Escalation in Hospitality: Enhancing Safety, Respect, and Risk Management

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    Ishon Jones
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    The Critical Role of De-Escalation in Hospitality In the dynamic and often high-pressure environment of hospitality, managing conflict effectively is not just a matter of good customer service, it is a vital component of safety, risk management, and business continuity. Whether in hotels, restaurants, bars, or event venues, employees frequently encounter situations involving upset guests,…

  • The High Cost of Distraction: Protecting Your Fleet, Drivers, and Balance Sheet

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    Ishon Jones
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    Date: October 15, 2026 Time: 2:00 PM ET Duration: 60 Minutes Distracted driving is escalating the severity of losses across the trucking industry, causing expensive disruptions and exposing fleets to costly settlements and verdicts. Traditional safety programs are no longer enough. To limit and mitigate the cost of claims and lawsuits when they’re presented, the…

  • I Disagree With My Insurance Company, Now What?

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    Ishon Jones
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    Date: September 17, 2026 Time: 2:00 PM ET Duration: 60 Minutes When your insurance company denies a claim or offers less than you were expecting, the next steps can feel overwhelming. Learn more about what to do when you find yourself at odds with your insurer and the practical options available when you have concerns…

  • Essential Insights into Workers’ Compensation Part B

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    Ishon Jones
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    Date: July 16, 2026 Time: 2:00 PM ET Duration: 60 Minutes Join us for a detailed exploration of Workers’ Compensation Part B—Employers’ Liability Insurance—and its essential role in protecting businesses from legal and financial risks arising from workplace injuries. We’ll clarify how Part B complements statutory benefits by protecting employers against lawsuits and filling important…

  • Navigating OSHA’s Regulatory Landscape: Updates & Emphasis Programs

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    Ishon Jones
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    Date: June 18, 2026 Time: 2:00 PM ET Duration: 60 Minutes Are you confident your safety protocols align with the latest standards and regulations from OSHA (the Occupational Safety and Health Administration)? Join us for an informative webinar on regulatory changes from OSHA in 2026. Attendees will gain valuable insights to help ensure their teams…

  • Named Storms: Real-World Insights to Navigate Coverage with Confidence

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    Ishon Jones
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    Date: May 21, 2026 Time: 2:00 PM ET Duration: 60 Minutes Join us for a comprehensive discussion on named storms in commercial property insurance. This presentation will explore how named storms are defined, how they affect insurance coverage, and the role of endorsements and deductibles in shaping policy terms. Learning Objectives/Key Takeaways: Join us as…

  • The Impact of Nuclear Verdicts and Modern Courtroom Tactics on Claim Adjusting

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    Ishon Jones
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    Two of the most influential developments are the rise of extremely large jury awards—commonly referred to as nuclear verdicts—and the evolution of modern courtroom strategies used by plaintiff attorneys. Together, these trends have increased claim severity, heightened litigation risk, and forced insurers to modify how claims are investigated, documented, reserved, and settled. As a result,…

  • Plaintiff Attorneys AI Claim Severity

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    Ishon Jones
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    This article explores how plaintiff attorneys use AI to drive claim severity—maximizing the value of claims through data-driven insights and advanced analytics. It further examines the legal and ethical challenges posed by AI use, the countermeasures employed by defense counsel, and offers recommendations for policymakers to ensure fairness and transparency in litigation. Literature and Market…

  • Inside Management Liability Exposures for Family Offices

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    Ishon Jones
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    A family office is a private organization established to manage the financial and personal affairs of a wealthy family. Typically serving families with assets exceeding $100 million, these entities oversee investments, trusts, estate planning, tax strategy, and philanthropic activities, and they often operate businesses. Family offices vary widely in structure. Some have formal boards or…

  • Essential Elements of a High-Impact Fleet Safety Program

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    Ishon Jones
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    A strong fleet safety program is a powerful strategy for driving profit and operational excellence. It can boost your bottom line by reducing accidents, cutting operational costs (insurance, repairs, liability), and enhancing driver retention and productivity. Fleet safety also protects your employees, the public, and your company’s reputation.